Terms and Conditions

If you proceed with your purchase, you are acknowledging that you have read these terms and conditions of sale and that you acknowledge that your purchase from us is subject to these terms and conditions. If you have any questions, please contact us: info@healthyhalal.online.

Pricing

The prices that are displayed on our website and in our company literature at any point in time are only current at that particular point in time and we reserve the right to alter our prices at any time without any notice being provided to you. This may occur for example when products are on sale or when prices may change for various reasons. When price changes do occur, they will be automatically updated on the website.

Delivery Time

Delivery time may range from 3 to 5 days from the date you have placed your order with us. If your order is delayed beyond 5 days, please contact us by email.

Freight and Handling

Our couriers are selected based on the most cost-effective delivery solution for your delivery address. Freight charges will be calculated at the time of your online order. For deliveries to remote locations, an additional delivery fee may be applicable. This is a very rare situation; however, please be assured we will contact you to discuss any changes before your parcel is dispatched.

Delivery

We highly recommend that you choose a delivery address where during business hours; someone is present to accept your delivery. If no one is present to accept the delivery, the delivery driver will leave under your door, noting that they have attempted to deliver the goods to you. Products damaged in transit to you All orders from us on our site will be delivered by Courier and they will use their best endeavors to supply you with the product you have ordered from us in the condition that the goods were dispatched from our warehouse. On occasion however, goods are damaged in transit to you. If this occurs, you will need to contact us immediately by e-mail. We will supply you with a replacement product. If the product you have ordered is no longer available, please refer to the section refunds and credit notes. Products lost in transit to you All orders from us on our site will be delivered by independent courier companies. These couriers will use their best endeavors to supply you with the product you have ordered from us. On occasion, however, goods are lost by the courier in transit to you. If after 5 days from your purchase date your order has not been delivered, you will need to contact us immediately by e-mail. We will immediately thereafter commence an "official consignment note trace" with the courier company concerned. If after 7 days from the date of your notification to us the goods cannot be located, we will supply you with a replacement product ordered by you. If the product you have ordered is no longer available, please refer to the section refunds and credit notes.

Availability of Product

All products on our website are supplied subject to availability. We will use our best efforts to supply the ordered product, but on occasion, a product purchased may not be available due to timing differences or supply issues. If this happens, we will contact you and either offer a partial shipment, or provide a refund or credit note for the unavailable items.

Refunds and Credit Notes

In the event of a faulty product, you will need to return the product according to the guidelines set out above (see returns) before a refund or credit note can be issued. In the event of products damaged in transit to you and goods are returned in accordance with the returns guidelines set out above and replacement goods that you ordered are no longer available, we will issue you with a credit note or refund. In the event of products being lost in transit and we have received official confirmation from the courier company concerned that the goods have been lost in transit to you and replacement goods that you ordered are no longer available, we will issue you with a credit note or refund. In the event of products not being available for supply to you after your order has been placed with us we will issue you with a credit note or refund for either part of the order or for the entire order (see above).

Authority to Purchase

By accepting our sales terms and conditions, you confirm that you have the authority to enter into a commercial transaction with Healthy and Halal. If you are under 18, you must seek assistance from a parent or guardian. Employees purchasing on behalf of a company must have the proper authority to make the transaction.

Disclaimer

While Healthy & Halal strives to ensure the accuracy of its product images and information, some manufacturing changes to packaging and/or ingredients may be pending an update on our website. Although shipments may occasionally carry alternate packaging, freshness is always guaranteed. We recommend that you read the labels, warnings and directions of all products before use and do not rely solely on the information provided by Healthy & Halal. Some website text has been machine translated as a service to customers. Healthy & Halal does not represent or guarantee that the translations are complete or error-free, and Healthy & Halal is not responsible for any errors or omissions in the translation